How can CRM software help my small business?

Odyssey CRM software brings the power of customer relationship management within the easy reach of small and mid-size businesses. The applications allow you to consolidate customer data in a single secure database that you can access from anywhere anytime. In-depth customer history can be maintained which enables you to provide personalized one-to-one services individually. This helps to create and maintain customer loyalty, and thereby maximize customer retention.

I run a small business and I don’t have that many customers. Why do I need special software to manage them?

CRM can benefit a small business by consolidating customer data into a single system. As a business grows, keeping a record of all transactions can become overwhelming. CRM tools allow you to manage your customer interactions more efficiently, so you have more time to focus on your service or product.

Is CRM difficult to set up?

Odyssey CRM is not be difficult to set up, however, some CRM package sometimes is. This is because some traditional CRM implementation requires hardware and software installation, followed by a long period of customization for the requirements of a particular customer. Some CRM software solutions require customization which can only be done by a developer.

Our Hosted CRM only requires an Internet-connected PC with a web browser. Hosted CRM solutions are ready for use after your first login. Adding new features or enhancements is usually a matter of signing up for a new feature.

Is CRM expensive?

Traditional CRM systems will cost more than Hosted CRM solutions, especially given the IT overhead of traditional systems. Traditional CRM systems require dedicated computing hardware, software installation, maintenance, and the staff to manage the process. Since Hosted CRM solutions are already maintained, upgraded, and backed up by the CRM provider, the subscription costs is the only costs incurred by the business user.

Is CRM easy to use?

A good CRM solution should be easy to use. Hosted CRM solutions are no more complex than the web applications that most people are already familiar with. OdysseyCRM is just like proven online applications that you are already used to, familiar web services such as online banking, online shopping and other web-based financial tools are easy to understand and use.

Does CRM require dedicated IT support staff ?

Traditional CRM does; Hosted CRM does not. Traditional CRM requires in-house IT resources to install and maintain the software and hardware. Hosted CRM providers manage all software upgrades, data security, data privacy, hardware maintenance and virus protection.

How does the customer service portion of CRM help a business grow ?

Statistics has proven that 40% of most sales are lost due to Customer satisfaction and not following up after initial meeting. Loyal and satisfied customers become long-term customers. Loyal customers are also your best advocates. Word of mouth recommendations create the most persuasive marketing for your company.

In an age where negative customer feedback propagates quickly to online reviews and blogs, customer service cannot be overlooked. Odyssey CRM has proven communications methods built into the system, with constant reminders and improved communications, this is the one tool you can not neglect in your business.

Are the applications secure?

Absolutely! Odyssey CRM applications run on secure dedicated servers maintained by our service provider. Only authorized users identified by login and password can access and use the applications. Maintenance, security and data backup of Odyssey CRM are taken care by the provider itself.

How do I purchase Odyssey CRM Products

Once you have decided to Buy Odyssey CRM please Contact Us and we will gladly assist

What are the System Requirements ?

Client PC

  • Windows 2000, XP, VISTA, 7
  • Windows English Operating System
  • Pentium 1 Ghz or Higher
  • 1 Gig RAM or Higher (2 Gig Recommended)
  • 2 Gigs of available Hard Drive Space
  • DSL 384k Line